Privacy Policy

1. Introduction

CrimsonHillVale ("we," "our," or "us") is dedicated to maintaining your privacy. This Privacy Policy delineates our approach to collecting, utilizing, sharing, and protecting your information when you access our website crimsonhillvale.xyz or engage with our yacht charter services.

Your agreement to the procedures outlined in this document is assumed upon your use of our services. This policy adheres to privacy legal standards, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and other pertinent Canadian privacy laws.

2. Information We Collect

2.1 Personal Information

We gather personal data that you willingly submit to us when performing activities such as:

• Reserving a yacht charter
• Reaching out to us via our website or telephone
• Signing up for our newsletter
• Completing forms on our site
• Taking part in surveys or contests

The types of information collected may consist of:

• Your name and contact details (email, telephone number, physical address)
• Billing information (handled securely by third-party entities)
• Sailing preferences and specifics
• Secondary contact details
• Details on dietary conditions or health information (only if voluntarily provided)

2.2 Information Collected Automatically

While you navigate our website, we automatically compile certain details regarding your device and usage patterns:

• IP address and geographical data
• The type and version of browser
• Webpages visited and duration of visit
• Referrer websites
• Device specifications (model, screen resolution, and more)

2.3 Cookies and Similar Technologies

To improve your user experience on our site, we employ cookies and corresponding tracking methods. These are used for:

• Storing your preferences
• Evaluating site traffic and performance
• Delivering personalized content
• Enhancing our offerings

Your preferences for cookies can be adjusted through the preferences in your web browser or via our cookie consent feature.

3. How We Utilize Information

The following are the purposes for using the data we gather:

• Provision of Services: To furnish yacht charter services, orchestrate bookings, and facilitate communication regarding your reservations
• Customer Support: To address your questions and offer support
• Payment Management: To carry out transactions and administer invoices
• Ensuring Safety: To confirm the safety of our operations and defend against deceptive activities
• Promotional Activities: To send you offers and news, subject to your permission
• Site Enhancement: To analyze user interaction and enrich website functionality
• Observance of Legalities: To comply with governing laws and standards

4. Distribution and Disclosure of Information

Your personal details are not marketed, exchanged, or leased to unrelated parties. We may divulge your data under specific conditions:

4.1 Service Partners

Your information may be shared with reputable service partners engaged in assistance with payment processing, website hosting and management, email marketing, data analysis and monitoring, and client support services.

4.2 Legal Imperatives

We may release your data if we are compelled by legal directives or in the context of legal proceedings, court orders, exigencies, or to probe suspected unlawful actions or fraud.

4.3 Corporate Realignments

If our company undergoes a merger, acquisition, or asset sale, your information may be transferred accordingly as a component of the business transaction.

5. Data Protection

We enact suitable measures technically and organizationally to safeguard your personal data from unwarranted access, changes, disclosure, or annihilation. Our security practices include encryption, secure servers, access management, regular audits, and training of our personnel.

Internet transmission and electronic storage methodologies, however, are not entirely secure. We thus cannot vouch for the complete security of your personal information.

6. Retention of Data

We only store your personal details for the duration needed for the purposes for which they were collected, or as demanded by law. Common retention periods are:

• Charter Reservation Records: 7 years for tax and legal considerations
• Promotional Communication: Until you choose to opt-out or delete
• Website Data Analytics: 26 months
• Client Support Interactions: 3 years following the final communication

7. Rights and Choices of Users

Your rights involve the ability to request access, rectification, deletion (in accordance with legal restraints), data portability, and to decline marketing communications and control cookies. To exercise these rights, contact us via the information provided below.

8. Services by Third Parties

8.1 Google Analytics

We use Google Analytics to scrutinize the usage of our site. To opt out, use the Google Analytics Opt-out Browser Add-on.

8.2 Social Media Interactions

Our site may contain links to social networks, each with its unique privacy protocols.

8.3 Financial Transactions

Financial dealings are processed through third-party services compliant with PCI DSS stipulations.

9. International Data Movements

Your details may be transferred and processed in countries other than Monaco. We adhere to safeguards consistent with global privacy regulations.

10. Privacy of Minors

Our services are not purposed for individuals below the age of 13, and we do not knowingly collect information from such minors. If a minor is believed to have provided personal data to us, please reach out to us promptly.

11. Privacy Policy Modifications

Adjustments to this Privacy Policy may occur to reflect changes in our procedures or legal mandates. Notification of policy updates will be provided by updating the policy on our site, emailing our registered users, or through a notice on our platform. Continuous usage following the date of effect implies acceptance of the updated terms.

12. Inquiries and Contact Information

Should you have any inquiries regarding this Privacy Policy or our handling of data, please get in touch with us:

13. Google Ads User Consent Policy Compliance

We honor Google Ads user consent policies. Preferences regarding cookies/tracking can be changed at any time via our cookie settings.